Contact Us

Get in touch

Email [email protected]. We do not run a phone line or a live chat widget, because we are an editorial site rather than a service with accounts to manage. Written enquiries get a written answer and a record you can refer back to.

To get a useful reply quickly, put the topic in the subject line and include the page URL you are writing about.

What we can help with

• Corrections. A figure that looks wrong, a mechanic described inaccurately, a broken link. Tell us where your number comes from and we will check it.
• Casino feedback. If an operator we list has treated you badly — a payout held without explanation, terms applied retrospectively — we want to hear about it. It feeds directly into the rankings.
• Partnership and media enquiries. Operators, affiliate managers and journalists, use the same address with “Partnership” or “Media” in the subject.
• Data requests. Access, correction or deletion of any personal data we hold. See our Privacy Policy for what that covers and the statutory response window.
• Content and copyright. Rights-holder queries about material used on this site.

What we cannot help with

This is the part most emails are about, so it is worth being blunt. We have no access to any casino system. That means we cannot:

• Recover, unlock or close your casino account.
• Investigate a missing deposit or chase a pending withdrawal.
• Apply a welcome bonus you missed, or extend one that expired.
• Overturn a decision an operator has made, or reverse a self-exclusion.
• Tell you anything about a spin result. Outcomes are generated and stored by the operator.

For all of the above, contact the operator directly. If they will not resolve it, escalate through the complaints route described on our Complaints Procedure page — every UKGC licensee must provide free access to an approved dispute resolution body.

Urgent gambling harm

We are not a support service and we cannot respond out of hours. If gambling is causing you harm right now, the National Gambling Helpline is free on 0808 8020 133, open 24 hours a day, every day. GAMSTOP will exclude you from every online operator licensed in Great Britain in a single registration.

Response times

• Corrections and general enquiries: two working days.
• Data protection requests: acknowledged within five working days, resolved within one calendar month as required by UK GDPR.
• Partnership enquiries: five working days.

We never ask for passwords, card numbers or verification codes, and we will never email you first about a casino account. Any message claiming to come from sweet-bonanza-supper-scatter.com that asks for those things is a phishing attempt.